Contact Information

The 19th Tee

9207 US-71 STE 11
Fort Smith, AR 72916
479.221.6668
Booking Policy
Thank you for choosing our indoor golf simulator for your entertainment experience! Our state-of-the-art simulator provides a fun and immersive golf experience, whether you're an experienced golfer or just looking for some recreational fun. Please review our booking policy below to ensure a smooth and enjoyable visit. 1. Reservation Requirements: Booking: All reservations must be made in advance through our online booking platform The 19th Tee on Android or Apple devices. Booking Window: Reservations can be made up to 30 days in advance. Minimum Reservation Time: Each session is a minimum of 1 hour. Maximum Reservation Time: A maximum of 4 hours per booking. 2. Pricing: Hourly Rates: Our standard pricing is based on an hourly rate. Rates are subject to change and may vary based on peak hours, weekdays, weekends, and holidays. Payment: Full payment is required at the time of booking to confirm your reservation. Payment can be made through credit card, debit card, or other available methods through our booking system. Cancellation Fees: Cancellations made more than 24 hours before the booking time will receive a full refund. Cancellations made within 24 hours of the reservation will incur a 50% charge of the total booking fee. No-shows or cancellations after the scheduled time will not be refunded. 3. Arrival and Late Policy: Arrival Time: Please arrive at least 15 minutes before your reserved time to check-in, settle in, and receive a brief orientation of the simulator. Late Arrivals: Late arrivals will not be extended beyond the scheduled end time. We recommend arriving early to ensure you get the full duration of your booking. If you arrive more than 15 minutes late, we reserve the right to cancel or shorten your booking without refund. 4. Group Size: The maximum number of players per simulator is 4 with a maximum occupancy of 8 per simulator. Larger groups may need to reserve multiple simulators. For safety and comfort, all players should be of appropriate age and maturity to participate in simulator activities. 5. Equipment & Use: Clubs & Balls: You must bring your own clubs and balls, but please refrain from using any that may damage the simulator. Appropriate Attire: While casual attire is welcome, proper footwear (no high heels or open-toed shoes) is required for safety. We recommend wearing comfortable clothing for ease of movement. 6. Food & Drink Policy: If you wish to bring your own food or drink, please request prior approval from management. Alcohol may be consumed only in moderation and in accordance with local laws. We encourage responsible drinking and reserve the right to deny access to individuals under the influence of alcohol or drugs. 7. Simulator Maintenance: We strive to provide the best experience for our guests and ensure that our simulators are in top condition. However, should there be any technical difficulties during your session, we will make every effort to resolve the issue promptly. In the event of a malfunction that causes a significant disruption to your session, we will offer an extension of your time or a partial refund, depending on the circumstances. 8. Behavior: We expect all guests to behave respectfully and responsibly during their time at the simulator. Any disruptive behavior, including but not limited to damaging equipment, excessive noise, or aggressive actions, will result in immediate termination of the session without refund. 9. Liability: By booking a session, you acknowledge that you are responsible for your own safety and the safety of your group. You agree to use the simulator and its equipment at your own risk. We are not liable for any personal injuries, damages, or loss of property during your visit. 10. Changes & Special Requests: If you need to modify your booking (such as changing the time, date, or group size), please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges. Special requests (e.g., extra equipment or specific settings) should be communicated at the time of booking. 11. Contact Information: For questions, cancellations, or changes, please contact us via: Phone: 479-221-6668 Email: blakewheeler5@icloud.com By booking a session with us, you agree to comply with all the terms outlined in this policy. We look forward to providing you with an exciting and enjoyable experience at our indoor golf simulator!
Refund/Cancellation Policy
Cancellations made more than 24 hours before the booking time will receive a full refund. Cancellations made within 24 hours of the reservation will incur a 50% charge of the total booking fee. No-shows or cancellations after the scheduled time will not be refunded. For questions, cancellations, or changes, please contact us via: Phone: 479-221-6668 Email: blakewheeler5@icloud.com
Privacy Policy

Effective Date: February 1, 2025
At The 19th Tee, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you book or use our indoor golf simulator services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect: When you make a booking or interact with our services, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and billing address.
  • Payment Information: Credit card details or other payment method information. (Note: We do not store credit card numbers; these are processed through a secure third-party payment processor.)
  • Booking Information: Date, time, and duration of your booking, along with any special requests or notes.
  • Device Information: IP address, browser type, and device used when accessing our website or booking platform.

2. How We Use Your Information: We use the collected information for the following purposes:

  • To Process Bookings: We use your contact and payment details to confirm and process your reservations.
  • To Communicate with You: We may send you booking confirmations, reminders, promotional offers, and other updates related to our services.
  • To Improve Our Services: We analyze your interactions with our website and services to enhance your experience.
  • For Legal and Compliance Purposes: We may use your information to comply with applicable laws and regulations or to protect our legal rights.

3. Sharing Your Information: We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

  • Payment Processors: To securely process payments for your booking, we may share payment details with trusted third-party payment processors.
  • Service Providers: We may share your information with companies that help us run our business, such as those providing customer support, email delivery, or hosting services. These service providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose your information if required by law or if necessary to protect the rights, property, or safety of The 19th Tee, our customers, or others.

4. Security of Your Information: We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, or disclosure. Our website uses encryption technologies, such as SSL (Secure Socket Layer), to protect sensitive information during transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

5. Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to improve your experience on our website. These tools help us track website usage, remember preferences, and analyze trends. You can adjust your browser settings to block cookies or notify you when cookies are being used. However, some parts of our website may not function properly if cookies are disabled.

6. Your Rights and Choices: You have certain rights regarding your personal information, including:

  • Access: You may request a copy of the personal information we have collected about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal information, subject to applicable legal retention requirements.
  • Opt-out: You may choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the information provided below.

7. Retention of Your Information: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. Children's Privacy: Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to remove it.

9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us: If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

The 19th Tee
Phone: 479-221-6668
Email: blakewheeler5@icloud.com
Address: 9207 US-71 North STE 11, Fort Smith, AR 72916

By booking or using our services, you acknowledge that you have read and understood this Privacy Policy.