CANCELLATION POLICIES AND FEES We value your business and ask that you respect our scheduling policies. • Should you need to cancel or reschedule, please notify us at least 12 hours in advance. • Any cancellations with fewer than 12 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. • Customers who miss their appointments or are more than 10 minutes late without giving any prior notice will be charged in full for the scheduled service. • The Shack Indoor Golf Club reserves the right to give away your simulator after 10 minutes and charge the no-show fee. • All reservations longer than two hours require a credit card to guarantee a reservation. • Members who do not show up for a booking are subject to a $35 cancellation fee.