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Refund & Cancellation Policy

Private & Semi-Private Lessons:

At Lock Golf Academy, we value your time and ours. In order to provide the best possible service, we have implemented the following refund & cancellation policy for our private and semi-private lessons.

Cancellation of a lesson must be made at least 24 hours prior to the scheduled time in order to reschedule. If you fail to notify us within this time frame or are a no-show, the lesson will be considered forfeited.

Lesson Packages -  We understand that unforeseen circumstances may arise. However, we do not offer refunds for lessons or packages that are purchased. Lesson packages expire 5 years from the date of purchase and are location specific.

Golf Camps and Clinics:

We understand that plans can change unexpectedly. To ensure that our clinics run smoothly and fairly, we have implemented the following cancellation policy:

If you cancel your registration 14 days or more before the clinic start date, you will receive a full refund.

If you cancel your registration less than 14 days but at least 3 days before the clinic start date, you will receive a partial refund, minus a $50 cancellation fee.

If you cancel your registration less than 3 days before the clinic start date, no refund will be issued.

Please note that there will be no make-up dates for any missed camps/clinic days. However, if you are unable to attend due to a medical reason and can provide us with medical documentation, we will make up the camps/clinic days during another scheduled camp/clinic.

Inclement Weather:

We understand that inclement weather can interfere with our lessons and camps/clinics. If there is inclement weather, the instructor will make a determination on whether the class/lesson will be rescheduled within 1 hour of the scheduled start time. If the instructor has not notified the participants about the cancellation, the class/lesson will resume as planned.

Gift Certificate:

Gift certificates are a great way to share the gift of golf with your loved ones. However, please note that gift certificates purchased are non-refundable.

Merchandise Returns:

Most merchandise can be returned in new condition and unused within 30 days with a receipt.

Warranty Claims/Defective Returns:

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Any defective product may be returned anytime while under the manufacturer's warranty period. Please contact Lock Golf Academy prior to returning any merchandise for warranty or defective consideration.

Exceptions and Exclusions:

At Lock Golf Academy, we reserve the right to limit or refuse the return of certain merchandise, such as special or custom orders, custom clubs, assembled or altered components, and personalized items. Free goods received as part of promotional offers or a sale are not eligible for exchange or return.

We hope this policy clarifies any questions or concerns you may have regarding refunds and cancellations.

If you have any additional questions, please do not hesitate to contact Lock Golf Academy at 248-274-6533 or email info@lockgolfacademy.com.   

 

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